Company Policies

Contact policies: Your primary contact person for Cerebral Health (Company) is Janet Barrett. Janet Barrett is available from 10am to 3pm Eastern time, Monday through Friday. Janet Barrett communicates by e-mail and scheduled zoom calls only. Please do not use text, Facebook message, or other means to communicate.

Email policies: Please allow two (2) business days for a response by email, although Company strives to respond sooner.

Call Cancellations: Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided.

Time Off Policy: Company is closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off.

Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a chargeback.

One-on-one Coaching:

Sessions will be held by Zoom, or with advance notice, by other means including telephone.

The session must be scheduled using Janet Barrett’s scheduling calendar, and there is no guarantee that her availability will match yours.

If a session is not used within 6 months from the date of the contract, it is forfeited.

If you do not attend at the scheduled time, your session is forfeited.

If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited. 

For all additional policies, please click on the appropriate link below.